We understand plans change. This policy applies to service bookings made through ETOE Services.

Free cancellation

Cancel or reschedule at least 24 hours before your confirmed slot at no charge.

Late cancellation

Cancellations within 24 hours of the scheduled visit may incur a fee up to 25% of the booking value, where communicated at confirmation.

No-shows

If our team arrives and cannot access the site or you are unavailable, the visit may be treated as completed or charged partially at our discretion.

Refunds

Approved refunds are processed to the original payment method within 5–10 business days. For prepaid packages, unused visits may be refunded pro-rata where applicable.

Quality concerns

If you are not satisfied with service quality, contact us within 48 hours with details — we will inspect and offer a re-visit or adjustment where appropriate.

Email info@etoe.services with your booking reference.