This page explains how to request deletion of your ETOE Services account and the personal data associated with it. You can use the ETOE Services mobile app or website to book facility management services; if you no longer wish to use our services, you may request permanent account deletion using the steps below.

You do not need to be signed in to submit a deletion request. We will verify your identity using the email address or phone number registered on your account before processing the request.

How to request account deletion

1. Send an email to Ops@etoe.services with the subject line Account Deletion Request.
2. Include the email address and/or mobile number registered on your ETOE Services account so we can locate and verify your profile.
3. Optionally, briefly state that you want your account and associated personal data deleted.
4. We will confirm receipt within 2 business days and complete verified deletion requests within 30 days.

Alternatively, you may call us at +91 75973 37666 or use our contact form and select account deletion as the reason for your message.

Data that will be deleted

When your account deletion request is approved and processed, we permanently delete or anonymize the following personal data linked to your account:

• Account profile information (name, email, phone number)
• Login credentials and authentication tokens
• Saved addresses and service preferences
• Shopping cart and wishlist data
• Marketing communication preferences and promotional message history
• Support tickets and in-app messages tied to your account

Data that may be retained

Some information may be retained after account deletion where required by law, for fraud prevention, or to resolve disputes. This may include:

• Order and payment records — transaction details, invoices, and tax-related records required under applicable Indian law (typically retained for up to 7 years from the date of the transaction)
• Records of your deletion request — a minimal log that we processed your request (retained for up to 3 years for compliance and audit purposes)
• Anonymized analytics — aggregated, non-identifiable usage statistics that cannot be linked back to you

Retained data is stored securely, access is restricted to authorized personnel, and it is not used for marketing or profiling after your account is deleted.

Before you delete your account

• Download or save any order receipts you may need from your account page before submitting a deletion request.
• Cancel any active or upcoming service bookings. Account deletion does not automatically cancel scheduled services — contact us if you have pending bookings.
• Deletion is permanent and cannot be undone. You will need to create a new account if you wish to use ETOE Services again in the future.

Questions

For questions about account deletion or your personal data, contact us at Ops@etoe.services. See also our Privacy Policy for full details on how we handle personal information.

Contact details

• Email: Ops@etoe.services
• Phone: +91 75973 37666 / +91 9216637666
• Address: A-22, 2nd Floor, Nursery Circle, Vaishali Nagar, Jaipur – 302021